Frequently Asked Questions
Don’t see the answer you seek? No problem! Contact us and we’ll help you find the answers… about FreeMegaMovies.
I’ve entered my coupon but the videos are not playing?
Coupon code is numeric digits only, no letters. Double check the code you entered is correct. If you’re still having trouble, e-mail [email protected]
Why hasn’t my printed magazine subscription arrived yet?
Please ensure the product you ordered is a “magazine by mail” item, and not a “digital only” product.
Generally it takes 6-8 weeks to receive your first issue. It may take longer if you’ve subscribed to a magazine that is only printed every other month.
We ship subscriptions out every 28 days through a USPS depot based in New York. Subscriptions are mailed bulk rate and take about 2 weeks to deliver.
Additionally, please consider the delays that have been occurring within USPS effective Spring 2020.
(Please note: subscriptions going to correctional facilities or institutions, may take longer to receive as most facilities have mailing in-take processes & procedures to abide by.)
How do I submit a change of address for printed subscriptions?
Changing your address for printed subscriptions is a 2 step process
1. Complete the following form:
2. Update your address in your account details – Click or tap HERE.
I want to cancel my mail subscription.
For printed magazine subscriptions, please contact us by e-mail at [email protected] or by writing to:
10170 W. Tropicana Ave. Ste 156 Box 168
Las Vegas, NV 89147
Please be sure to write legibly and include name, address and the magazine title you’d like to cancel.
When do the newest magazines hit the newsstand?
New issues go on-sale every 4 weeks (28 days).
I’m receiving advertisements and magazines that I did not order.
Please send an e-mail to [email protected] and we will investigate.
I want to cancel my online membership?
I cancelled my membership subscription online, why don't I have the full access?
Once you cancel your membership subscription, you are cancelling your all-access to the site. For example, if you start a monthly membership on the 1st of the month, and cancel on the 10th of the month, your all-access to the site is cancelled on the 10th, as you’ve requested. The access does not remain until the following month. If you want to cancel before your renewal date, we suggest waiting until as close to that date as possible to maximize your all-access benefits. You can also remove your card payment details from your account and we will not able to access payment for your next installment.
I want to delete my account?
1. Complete the following form:
2.) You will receive a confirmation email once the account has been deleted.
Where can I see the videos and magazines I've ordered?
Go to “My Account” and then “Orders”. Here you can view details of each order. Copy and paste the link from the order details, into a new web browser and the videos will load for viewing. The video page will also give you the link to view the digital magazine.
I've paid for a membership, where can I get access to all magazines & videos?
Members have exclusive access to ALL content on our site HERE.
I can't access my account or orders.
Reset your password at https://freemegamovies.com/my-account/lost-password/
Enter your username or e-mail address used during checkout and an e-mail will be sent to the e-mail associated with your account to create a new password via email.
To ensure you receive our e-mails, please add [email protected] to your trusted e-mail contact list. Please also check your spam/ junk inbox as it’s possible our e-mail correspondence have been sent to those e-mail inboxes.
I'm not getting any e-mail from FreeMegaMovies or [email protected]
We do respond to all e-mail inquires less spam or unwarranted solicitations. Please be sure to check your spam or junk folders as we’ve learned some of our replies end up in these folders. Another optimal option is to add our e-mail address to your e-mail providers white-list.
How do I change my password?
Here is the link to reset your password: https://freemegamovies.com/my-account/lost-password/
How can I change/remove/add a payment method?
Add, remove or change payment methods your account at https://freemegamovies.com/my-account/payment-methods/